> For the complete documentation index, see [llms.txt](https://docs.bito.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bito.ai/help/support-and-questions/getting-support.md). # Getting support ## E-mail Please write to us at [**support@bito.ai**](mailto:support@bito.ai) for any issue you might face with Bito. We would love to hear feedback, comments, feature requests, and how Bito improves your development experience. ## Engage with Community Engage with our constantly growing Slack community. {% embed url="" %} ## Bito Github Bito Github is growing. Engage with your fellow developers at ## Response Time We respond to all support requests within **1 business day** (Monday–Friday, 9 AM – 6 PM IST). ## Slack App Support Using Bito inside Slack and need help? * **Bug reports & questions:** email with subject "Slack App – \[your issue]" * **Installation help:** see the [Slack integration guide](/ai-architect/integrating-ai-architect-with-your-tools/integrating-with-slack.md) * **Data deletion requests:** email with subject "Slack Data Deletion Request" ## Security Issues Report security vulnerabilities or concerns to [**support@bito.ai**](mailto:support@bito.ai). We respond within 24 hours. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.bito.ai/help/support-and-questions/getting-support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.