> For the complete documentation index, see [llms.txt](https://docs.bito.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bito.ai/help/support-and-questions/getting-support.md).

# Getting support

## E-mail

Please write to us at [**support@bito.ai**](mailto:support@bito.ai) for any issue you might face with Bito. We would love to hear feedback, comments, feature requests, and how Bito improves your development experience.

## Engage with Community

Engage with our constantly growing Slack community.

{% embed url="<https://bito-community.slack.com/join/shared_invite/zt-1uhlprvk1-zl05MosGrWxVFDMdtz4MDQ#/shared-invite/email>" %}

## Bito Github

Bito Github is growing. Engage with your fellow developers at <https://github.com/gitbito>

## Response Time

We respond to all support requests within **1 business day** (Monday–Friday, 9 AM – 6 PM IST).

## Slack App Support

Using Bito inside Slack and need help?

* **Bug reports & questions:** email <support@bito.ai> with subject "Slack App – \[your issue]"
* **Installation help:** see the [Slack integration guide](/ai-architect/integrating-ai-architect-with-your-tools/integrating-with-slack.md)
* **Data deletion requests:** email <support@bito.ai> with subject "Slack Data Deletion Request"

## Security Issues

Report security vulnerabilities or concerns to [**support@bito.ai**](mailto:support@bito.ai). We respond within 24 hours.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bito.ai/help/support-and-questions/getting-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.