> For the complete documentation index, see [llms.txt](https://docs.bito.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bito.ai/privacy-and-security/slack-app-data-handling.md).

# Slack App – Data Handling

This page details exactly how the Bito Slack app handles, stores, and processes your data. All policies stated here apply specifically to data flowing through the Bito Slack integration.

### Data Retention Policy

* **Conversational data** (messages sent to @Bito, slash command inputs, and AI responses) is not stored by Bito. Only logs are retained for **15 days** and are automatically deleted afterward.
* **Workspace metadata** (workspace ID, installer identity, app configuration): retained for the duration of the active installation.
* **Account-level data:** see the [general Privacy and Security page](/privacy-and-security.md).

Upon uninstallation, all data is permanently deleted except for logs. Logs are retained for **15 days** and then automatically deleted, except where retention is required by law.

### Data Archival / Removal Policy

We do not archive messages sent to @Bito, slash command inputs, or AI responses. Only logs are retained in AWS S3 for **15 days** and then automatically deleted.

### Data Storage Policy

* **Primary storage:** AWS, US-East region (default). EU residency available for Enterprise customers on request.
* **Encryption at rest:** AES-256
* **Encryption in transit:** TLS 1.2 or higher
* **Access controls:** RBAC with mandatory SSO + MFA for employees
* **Audit logs:** retained for 15 days
* **Third-party sharing:** Bito does not sell, rent, or share customer data for marketing.

### How to Request Data Deletion

1. Email [**support@bito.ai**](mailto:support@bito.ai) with subject **"Slack Data Deletion Request"**
2. Include workspace name, workspace ID, and admin verification
3. Bito verifies within **2 business days**
4. Deletion is completed within **2 weeks** of verification
5. Written confirmation is emailed on completion

Deletion covers all conversational data and workspace metadata in production systems. Backup purging follows the next rotation cycle.

### LLM (Large Language Model) Information

#### Which LLMs are used

Bito for Slack uses third-party LLMs selected by task and plan:

* **OpenAI**
* **Anthropic**

#### What data is sent to the LLM

* Your message content to @Bito
* Relevant thread context (only when @Bito is mentioned in a thread)
* System instructions

**Never sent:** Slack user emails/names beyond attribution, messages from channels where @Bito is not invited, private DMs not involving @Bito.

#### Training policy

**Your data is never used to train LLM models.** Bito's contracts with LLM providers explicitly prohibit use of customer prompts/outputs for training. Provider-side retention is limited to abuse-monitoring (typically ≤30 days) per their enterprise policies.

#### Data residency

LLM API calls are routed to **US endpoints** by default. Enterprise customers may request EU-only processing via <support@bito.ai>.

#### AI safeguards

* Visible AI disclaimer on responses
* Rate limiting and abuse detection
* LLM-vendor content moderation
* Feedback / human escalation via <support@bito.ai>

### AI Disclaimer

Bito for Slack is powered by large language models (LLMs). AI-generated responses may be **inaccurate, incomplete, biased, or outdated**. Treat outputs as informational suggestions, not as professional, legal, financial, medical, or compliance advice. Always verify critical information before acting on it.

Report inaccurate responses to [**support@bito.ai**](mailto:support@bito.ai).

### Uninstalling the Bito Slack App

1. In Slack, go to **Settings → Manage Apps → Bito → Remove**
2. Upon uninstallation, all data is permanently deleted except for logs. Logs are retained for **15 days** and then automatically deleted, except where retention is required by law.
3. To confirm or expedite deletion, email <support@bito.ai>

### Related

* [Bito Privacy and Security](/privacy-and-security.md)
* [Slack Integration Setup Guide](/ai-architect/integrating-ai-architect-with-your-tools/integrating-with-slack.md)
* [Get Support](/help/support-and-questions/getting-support.md)


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